Understanding Ave Tech Settings
To help you get the most out of Ave Tech we want you understand the setting options available to you, and what each means.
To access and change settings click on your name in the top right corner and then 'Account Settings' from the drop-down menu.
From Account Settings, please navigate to the 'Shop Settings' tab and we'll review the main settings that will impact your products and orders.
Allow product updates
If this setting is turned on, any changes we make to a product on Wholesale will be made to the product on your Shopify as well.
Leave this as 'No' if you want to be able to change prices, pics, or descriptions without them being changed back.
It's rare that we make changes to products after they're published. The most common changes would be adjustments to the description. But other than that, you won't miss out on many changes, if any, if you leave the setting off. But if you want to make sure all changes we make on Wholesale are reflected on your website, change this setting to 'Yes'.
Note: We know how important tags are in organizing your site, so we will never delete or edit your tags regardless of whether you turn this setting on or off.
We will, however, add tags on your Shopify when we add them on Wholesale, like when an item is tagged for a sale. We will also delete those tags when they're deleted on Wholesale. This will simplify the process for you when we add and remove items from sale collections. But we will never delete any tags you create.
Ex: MondayMarkdowns
Auto Combine
Auto Combine is a feature that works for you to help you save on shipping costs. It will combine as many possible orders that match the below scenarios so we can help you save money.
However, please note that this feature only works if you have Auto Process set to 'No'. This triggers your order processing delay setting and allows Auto Combine to look for combining possibilities on any pending orders for a certain amount of hours.
How does Auto Combine work?
Auto Combine is designed to help you save on shipping costs by combining multiple orders into one shipment. This means that instead of shipping each order separately, we will combine them into one shipment, saving you money on shipping fees.
When does Auto Combine happen?
Auto Combine will only occur if you have Auto Process set to "No". This means that your orders will not be processed immediately, but instead, there will be a delay in processing. This delay allows Auto Combine to look for combining possibilities on any pending orders for a certain amount of hours.
How can I enable Auto Combine?
To enable Auto Combine, simply go to your settings and set Auto Process to 'No' and Auto Combine to 'Yes'. This will trigger the order processing delay setting and allow Auto Combine to work its magic.
We combine under two scenarios:
Local pickup orders
Non-local pickup orders with the exact same shipping info
This happens at the end of your order processing delay so don't panic if you don't see orders combining right away. It will happen at the end when the orders are about to charge.
Note: We do not have any combining tools outside of Ave Tech so it is important to either turn on Auto Combine or manually combine orders using the checkboxes next to the order numbers. Learn more about manually combining here.
Troubleshooting: Ave Tech is case sensitive. If there are orders where the shipping address state, for example, is capitalized while the other combining order is not, the order will not auto combine. Please ensure that orders match exactly. You have 24 hours from the order creation date, while an order is pending, to edit a shipping address in your Shopify if you ever spot anything.
Unsure how to edit a shipping address? Click here.
Auto process orders
This is the big one! Most boutiques choose semi-auto because of the additional flexibility it provides. But there are pros and cons to each, so read on to see which is the best fit for your boutique.
Full-Auto
Full-auto mode is turned on when you set 'Auto process orders' to 'Yes'. In this mode, orders will be processed immediately, without you lifting a finger.
Your customer is up shopping at 2am and places and order? Bam! The order will be placed on Wholesale (Charged to your payment method) automatically while you're snoozing.
Since the order is placed immediately (charged), this mode also ensures your orders are shipped as quickly as possible.
Please note: When Auto Process is set to 'Yes' this cancels out Auto Combine and the order processing delay setting. Orders will process immediately.
Semi-Auto
For semi-auto mode set 'Auto process orders' to 'No'. This will give you more flexibility to make changes to orders before submitting them to Wholesale.
In this mode, when an order is placed on your website:
The order is automatically captured on Ave Tech
While the order is not created on Wholesale immediately (charged), inventory is placed on hold for the amount of hours selected in your order processing delay setting, so the items are safe.
This gives you the time and flexibility to edit orders, combine orders, or ignore items before submitting the order to Wholesale (charge the order).
You can manually process the order and send it to Wholesale at any time, otherwise it will be processed automatically after your order processing delay setting hours set.
Note: Editing and cancelling orders must be done within 24 hours of the order creation date or Ave Tech will ignore the change. Even if your order processing delay is beyond 24 hours, extending your pending time frame, you still only have 24 hours to make any changes to the order and item(s).
After 24 hours, Ave Tech will send you an automated email from noreply@theavenueshops.com to let you know that it will be ignoring the change. If you need to cancel or make a change at that time, please send a support chat or email hello@theavenueshops.com for further assistance.
Order Processing Delay
This pending period can help you edit, cancel, and combine orders. You edit/cancel orders within your Shopify and then the changes will be reflected in Ave Tech. You can double check your work by viewing the order in Ave Tech.
In order for the order processing delay to take effect, you need to have Auto Process set to 'No'. Here is a helpful article about the Order Processing Delay: Click here
Note: Editing and cancelling orders must be done within 24 hours of the order creation date or Ave Tech will ignore the change. Even if your order processing delay is beyond 24 hours, extending your pending time frame, you still only have 24 hours to make any changes to the order and item(s).
After 24 hours, Ave Tech will send you an automated email from noreply@theavenueshops.com to let you know that it will be ignoring the change. If you need to cancel or make a change at that time, please send a support chat or email hello@theavenueshops.com for further assistance.
Inventory Sync Type
This setting is built to help with other apps that modify your inventory. If you use CommentSold, we recommend 'Adjust' to help with the behavior of that app. If you do not use CommentSold, please stay on the default of 'Set'.
Note: CommentSold users, we also recommend 'First Pay' to help prevent oversells. This will make it so the customer is forced to remove items from their cart if the item sells out during the time the customer has had it in their cart.
First Pay does not interfere with pre-authorized waitlists, only regular waitlists. Our support team has a screen recording on how to set this up if needed. Please send a chat or email hello@theavenueshops.com.
Send Fulfillment Updates
This is how we send tracking to your Shopify orders. This is assigned to each order as it syncs in. If it is ever turned off (No), we will stop sending tracking to each order in Shopify, but it will still be loaded into Ave Tech for you if you wanted to manually copy and paste.
Note: This is not an email sent to your customer. This is strictly tracking sent to your Shopify. Once tracking is uploaded to your Shopify order it does send a tracking email update to your customer through email based on your notification settings in your Shopify account, but Ave will never send email notifications to your customer.
Troubleshooting: If you mark an order as fulfilled after the order syncs to us (Or if another app fulfills the order), we will not send a tracking number to your Shopify order. You will need to cancel the fulfillment (three little dots in the top right) and upload the tracking number manually from Ave Tech by copying the number from your orders dashboard and pasting it into Shopify (fulfill items button > enter tracking #).
Auto Sync Products
When you first connect your Shopify account to Ave Tech, you'll have the opportunity to choose how you want your products to sync over. This can be done under the Full Service Product Syncing section.
If you have already selected your sync option, the Full Service Product Syncing section will not appear on your dashboard.
Option 1: Full Manual - This option allows you to manually select items from our Marketplace in your Ave Tech account. Products will not sync automatically and you will have to manually sync them one-by-one or in groups by adding them to a sync list. You can find a guide on how to do this here.
'Auto Sync Products' will be defaulted to 'No' with this option.
Option 2: Automatic Sync - This option will automatically transfer ~600-800 seasonally appropriate items with deep stock. Then, items will sync automatically on a weekly basis, with preorders syncing on Wednesdays and regular releases syncing on Thursdays.
'Auto Sync Products' will be defaulted to 'Yes' with this option.
However, with either option, you can change this setting!
Enabling/Disabling Automatic Sync
To enable or disable the weekly automatic sync to your Shopify, follow these steps:
Login to Ave Tech
Click on your name in the top right
Account Settings
Shop Settings tab
Edit
Auto Sync Products
Select Yes or No
Update
Note: This setting is future-facing and does not take effect immediately. If you turn it on and do not receive products right away, don't worry! The products will sync over during the next weekly sync - Wednesdays for preorders and Thursdays for regular releases.
If you need products for a current release, you can still access them through the Marketplace while you wait for your first or next automatic sync. Need help understanding Marketplace? Click here.
Inventory location
This is the inventory location on your Shopify shop where you'd like Ave products inventory to live. If you only have one location that's the one we'll use, of course, but if you have more than one you can specify which location should be used. The setting can only be changed by an Ave Team member so you will need to reach out to us to let us know which location you want it updated to. We're happy to handle the entire process for you through a Shopify staff account. There are some scenarios that do not require a staff account and our team will advise you.
Most shops only need one inventory location, but there are some shops who like to alter their settings and utilize inventory locations for that purpose (Ex: Local Pickup) or have brick and mortars! If you have CommentSold, you have to be connected to one inventory location and it must be your default (Sorry, we don't make the rules!)
Note: We are not considered a 'Fulfillment Service' in app terms by Shopify. We have an exception directly from Shopify. This means that Ave Shops will not display as an App Location under your Location settings in Shopify. Our product inventory will flow right into the other locations you have created, such as your default.
For location addresses, the shop owner should always use their own warehouse/shop/home address and not Ave Shops. This is for local pickup, shipping, and tax purposes.
Unsure where to find inventory locations and what you may have listed? Follow these steps to find your locations 👇🏻
Login to Shopify
Click on Settings in the bottom left corner
Click on Locations
You can review your locations or click on add location (After you notify Ave 😉)
If you have any questions about your Ave Tech settings, please don't hesitate to reach out to our team via chat or email hello@theavenueshops.com.
What's next?
Make sure your payment method is set up for your order processing and you've set up your default shipping address. There should be a red banner on your dashboard to take you directly to your billing and general settings. Then, explore some frequently asked questions!
Are you a CommentSold user? Take a peek at some CommentSold Integration Steps.