Change the shipping address of a pending order

Make sure orders go to the right place.

Glen Womble avatar
Written by Glen Womble
Updated over a week ago

One of the benefits of having Auto Process turned off is that you have time to make changes to orders before you process them manually, or they're processed automatically after your order processing delay setting, like adding one or more items to an order, or changing the shipping address of an order.

For this example, let's show you how to change the shipping address of a pending order.

Open the order in your Shopify back office

To make changes to your order in Ave Tech, including changing the shipping address, open the order in your Shopify back office.

You can do so by clicking on the Shopify order number when viewing the order in Ave Tech, or you can log into your Shopify back office and open the order.

Edit the shipping address

Step 1: On the right side of the order, simply click 'Edit' next to the shipping address.

Step 2: Select a previously used address from the 'Select another address' dropdown, or make changes to the address, then click 'Save'.

Step 3: Return to the order in Ave Tech and refresh the page. The shipping address will be updated.

Note: It can take a little time for the changes to make it to Ave Tech, so if you don't see them at first, simply wait a bit and refresh again.

What's next?

If the order is ready to go you don't need to do anything and it will process automatically at the end of your order processing delay setting. Not sure what an order processing delay setting is? Here's your next step: Understanding the Ave Tech Order Processing Delay. You can also manually process the order if you want it to go through right away.

If you need to make more changes you can:

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