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Change the size of an item on a pending order

Customer change their mind and want a different size? Follow these simple steps to get them the size they want.

Glen Womble avatar
Written by Glen Womble
Updated over 4 years ago

One of the benefits of choosing semi-auto mode is that you have time to make changes to orders before you process them manually, or they're processed automatically after 24 hours, like changing the size of one or more items in the order.

Open the order in your Shopify back office

To make changes to your order in Ave Tech, including changing the size of an item, open the order in your Shopify back office.

You can do so by clicking on the Shopify order number when viewing the order in Ave Tech, or you can log into your Shopify back office and open the order.

Change the size of an item

Step 1: Click 'Edit' just just under the order number.

Step 2: Click 'Remove item' to remove the unwanted size.

Step 3: In the search bar near the top of the page, search for the item by name.

Step 4: Select the desired size, then click 'Done'. Repeat the steps above to change the size of additional items, if needed.

Note: Your customer will be sent a notification confirming the size change.

Step 5: Return to the order in Ave Tech and refresh the page. The old size will be removed and the new size added.

Note: It can take a little time for the changes to make it to Ave Tech, so if you don't see them at first, simply wait a bit and refresh again.

What's next?

If the order is ready to go you don't need to do anything and it will process automatically 24 hours after it was created. You can also manually process the order if you want it to go through right away.

If you need to make more changes you can:

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