We at Ave Shops are always striving to provide the best service possible to our customers. In order to ensure a smooth and efficient process for handling reports of damages or mistakes, we have implemented a new policy. We kindly request that any damages or mistakes be reported within 14 calendar days after the order has been delivered. This will allow us to promptly replace or refund any affected items.

To assist us in resolving the issue quickly, we kindly ask that you provide a photo from your customer as well as the order number and a description when submitting your request to our Customer Happiness team. You can submit this request through the chat box on either of our sites, Ave Tech or Wholesale, or you can send it via email at hello@theavenueshops.com.

We understand that sometimes unforeseen circumstances may prevent you from reporting within the given timeframe, and we apologize for any inconvenience this may cause. However, in order for us to provide the best possible service, we must adhere to this policy.

Please note that if we are notified outside of the 14 day timeframe, we may not be able to issue a refund or replacement. However, we encourage you to issue refunds on your end if possible and if you'd like to take care of your customer. We greatly appreciate your cooperation and understanding in this matter.

Even though we have a final sale policy, you can still offer a return policy through your business. We have an awesome tool in Ave Tech to help you sell your samples and returns easily. It's called On Hand inventory and you can find more information on it here.

Thank you for being a valued member of the Ave Shops community. We are committed to working together to ensure the satisfaction of our customers and yours! If you have any further questions or concerns, please do not hesitate to reach out to our team.

Want to learn more? FAQ is located on Wholesale here.