TikTok Service Agreement + Shop Health
We understand how important timely order fulfillment is for your payouts and shop health. We are working hard to improve our processes to support this new platform and understand the sense of urgency surrounding these orders.
It is important to note that accounts are not being shut down for late shipping, but we do understand the effect on your payout schedule, etc.
To streamline communication on this entire process, we’ve developed an order policy that is effective immediately.
TikTok Order Policy
Please process TikTok orders and get them into the shipping queue quickly. Either manually or with our new 2 hour processing delay.
Please do not send support requests on the status of these orders until the morning of your “Ship Order By” date (Day 3!). This is the same day you receive the email reminder about shipping from TikTok or when you see a red alert in your seller center dashboard under the “action needed” tab.
When reaching out to support, please provide us with the Shop Order # or Ave Tech order # (not a TikTok order #!), so that we can quickly locate the info that you need.
Ave Tech credits will only be issued in the event that an order exceeds the 7 day “Auto-Cancel Date” found on your TikTok order. We will ask for proof of that cancel date prior to issuing credits. This only applies to orders that have been in our shipping queue for 7 days. If your orders are on a 24-72 hour hold for a portion of that time, we cannot apply credit for those orders.
As always, we appreciate you and your partnership with Ave. We are excited to support you on this TikTok journey and are currently planning some education/strategy initiatives for our shop community!
We’ll keep you posted on any new updates and welcome any feedback that would make your TikTok order management easier! You can submit feedback here.
If you have any questions or concerns, please reach out to our support team using the chat box in the bottom right corner or via email at hello@theavenueshops.com. Thank you again for being here!