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Troubleshooting Auto Fulfillment in Shopify
Troubleshooting Auto Fulfillment in Shopify

Learn how to adjust your checkout and order processing settings in Shopify.

Lysa Snell avatar
Written by Lysa Snell
Updated over a week ago

If your Shopify store is automatically fulfilling orders and you want to adjust this setting, follow these steps to ensure that only gift card orders and line items are automatically fulfilled:

Step 1: Login to Shopify

Access your Shopify account by visiting Shopify.com and logging in with your credentials.

Step 2: Navigate to Settings

Once logged in, locate and click on the 'Settings' option, usually found in the bottom left corner of the admin panel.

Step 3: Access Checkout Settings

Within the Settings menu, select 'Checkout' from the options provided. This will take you to the Checkout settings page.

Step 4: Navigate to Order Processing

On the Checkout settings page, scroll down to find the 'Order Processing' section.

Step 5: Verify Auto Fulfillment Settings

In the Order Processing section, ensure that the setting reads as follows: 'Automatically fulfill only the gift cards of the order'. If it doesn't, modify it accordingly.

Important Note:

If Shopify is fulfilling all line items by default, it will automatically fulfill every order immediately, regardless of the item type. This can cause sync issues with the Ave Shops platform and likely other dropship platforms you may be using for syncing.

Adjusting Settings for Future Orders

Once you've corrected the setting, future orders will be processed according to your adjusted configuration, syncing appropriately with Ave Tech and other platforms you have connected if applicable.

Manual Order Placement and Fulfillment

In cases where an order didn't sync properly, follow these manual steps:

  1. Place Order on Wholesale Site: Manually place the order on the wholesale site using the customer's shipping address at checkout.

  2. Fulfillment with Tracking Number: Once the order has been fulfilled by the Ave and you have obtained the tracking number, cancel the fulfillment in your Shopify dashboard.

  3. Re-fulfillment with Tracking Number: After canceling the initial fulfillment (Auto fulfillment from the checkout settings), fulfill the order again in Shopify, this time using the obtained tracking number. This ensures proper tracking sent to your customer. At this time you can check a box that asks if you'd like to send the tracking information to your customer. We recommend sending it then so you do not have to send an additional email.

Following these steps should help resolve issues related to automatic order fulfillment in Shopify and ensure smooth syncing with Ave Shops. If you encounter any further difficulties, please don't hesitate to reach out to our support team through chat or email hello@theavenueshops.com.

Please note that our team should be consulted on cases applying to Ave Shops products and orders. If you need help troubleshooting your Shopify store, please seek Shopify support by contacting them here: https://help.shopify.com/en/questions#/contact

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